Contact
Contact
If you need help with products or your order, you can contact us at:
Email address:
Phone:
Or you can send us a message:
Frequently Asked Questions
How can I place an order?
Select the products you are interested in and then add them to the cart. Follow the prompts to complete your order. Once you have confirmed your order, you will be sent an automatic purchase confirmation email.
How can I find out more information about the product?
If you want to find out more details about a product, you can contact us on WhatsApp, on the phone number +40 740 118 078, write to us at the address: contact@gervain.com or use the contact form on our page, here.
Is there a warranty for the ordered products?
GERVAIN products come with a Certificate of Authenticity that describes exactly the materials used and their source. GERVAIN offers a 2-year warranty for all products sold.
The warranty does not include products that have defects caused by knocks, improper wear or handling, or that are not in the original packaging.
How is the product delivered?
The delivery of all products purchased online is carried out by means of the fast courier service.
How can I return a GERVAIN product purchased online?
If the GERVAIN product purchased online does not meet your requirements, you can return it within 14 days, only if the product has not been worn and shows no signs of wear caused by improper handling, and only in the original packaging.
What is the shipping cost?
The transport is free on the territory of Romania.
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